A company with 15 people using ClickSign pays R$ 75 per month just for extra users — before even sending a document. Add per-unit WhatsApp charges and selfie validation only available from the Plus plan, and the real cost looks very different from what's advertised. For businesses that rely on electronic signatures daily, this difference accumulates rapidly and compromises budget predictability.
Signater was designed with the opposite philosophy: include everything from the first plan. Unlimited users, WhatsApp, SMS, and selfie with liveness detection are available on all plans — from Starter to Enterprise — with no additional charges per send, validation, or extra person. This ensures the advertised price is the actual final price.
The cost of maintaining analog processes goes far beyond what appears in the budget. Notary fees, fuel for travel, printed copies, and physical storage space rental are expenses many companies still carry without realizing it. Migrating to a complete digital solution eliminates all these cost layers at once.
80%+
of global organizations already use electronic signatures for routine transactions — contract digitization has moved from differentiator to standard
Source: FinancesOnline
Cost Savings Simulation
Scenario: 20 users, 100 envelopes per month, and 100 WhatsApp sends. On Signater, the Business plan includes 100 envelopes, unlimited users, WhatsApp, SMS, and selfie. On ClickSign, the Automation plan with 100 documents costs R$ 235/mo, includes 10 users, and charges R$ 15 per additional user, R$ 0.50 per WhatsApp, and R$ 0.50 per SMS.
| Item | Qty/mo | ClickSign | Signater |
|---|---|---|---|
| Plan with 100 documents (Automation on ClickSign / Business on Signater) | 1 | $235.00 | $199.00 |
| Additional users (beyond 10) | 10 | $150.00 | Included |
| WhatsApp sends | 100 | $50.00 | Included |
| Monthly total | $435.00 | $199.00 | |
Savings with Signater
$236.00/mo
$2,832.00 per year
Users, WhatsApp, and Validation
Signater
- Unlimited users on all plans — from Starter to Enterprise
- WhatsApp and SMS included in all plans, no per-send charges
- Selfie with liveness detection included from Starter plan
- Add your entire team at no extra cost
ClickSign
- Start: only 5 users included
- Plus and Automation: only 10 users
- Each additional user costs R$ 15/mo
- Start plan doesn't include WhatsApp
- Biometrics and selfie available only from Plus (R$ 59/mo)
Unlimited users on all plans
While ClickSign limits plans to 5 or 10 users and charges R$ 15 per additional person, Signater offers unlimited users — from Starter to Enterprise.
The user experience of an electronic signature platform directly influences team adoption rates. Confusing interfaces generate rework, errors in critical flows, and resistance to change. That's why Signater continuously invests in UX research with real usage analysis, ensuring every feature is where users expect to find it.
Usability and Platform
Signater
- Intuitive and lightweight interface, result of solid UX investments
- Native multi-language: Portuguese, English, German, Spanish, Italian, and French
- Dark mode for accessibility
- 100% responsive — works on any device
- Design tested with real usage analysis
ClickSign
- Interface with less fluid navigation between features
- No multi-language support
- No dark mode
- Exclusive focus on the Brazilian market
Companies that integrate electronic signatures into their processes need a platform that goes beyond the basics. API quality, webhook reliability, and customization possibilities determine how smooth the experience will be for the technical team and end user. This is where the differences between Signater and ClickSign become most evident.
Integration and Customization
Signater
- Multiple webhooks with automatic retry and custom authentication
- Sandbox for testing included in Business plan
- Complete White Label: logos, colors, and custom domain (Enterprise)
- Custom SMTP for email sending
- Managed accounts for resale
ClickSign
- More limited webhook configuration
- Basic and restricted brand customization
- No custom SMTP
- No resale option (managed accounts)
Security and Storage
Signater
- AES-256 encrypted vaults for sensitive documents
- Short-lived pre-signed links for temporary document access
- Geographic replication with 99.999999999% durability
- Infrastructure designed for LGPD compliance
- Automatic backups and multi-zone redundancy
ClickSign
- Standard storage without advanced infrastructure details
- No dedicated per-document encrypted vaults
- No public information on geographic replication
- Generic security model without plan differentiation
Signater's storage infrastructure was designed for companies dealing with documents of high legal and commercial value. Each file is protected by AES-256 encryption within dedicated vaults, and access links are pre-signed with short duration, drastically reducing the attack surface. Geographic replication ensures that, even in extreme scenarios, your documents are always accessible.
Identity Validation
Signater
- Selfie with liveness detection included in all plans, no additional cost
- OTP via WhatsApp, SMS, and email for signer authentication
- PIX authentication available on Business plan
- Multiple verification layers combined in a single flow
ClickSign
- Biometrics and selfie charged per use, available only from Plus
- Basic email authentication on initial plans
- No PIX authentication
- Advanced validation restricted to higher plans with variable cost
70%+
of contracts on Signater are signed in under 5 minutes
Source: Signater internal data
Identity validation is one of the pillars of legal security in digital contracts. In Brazil, Law 14.063/2020 established three levels of electronic signature — simple, advanced, and qualified — and grants full legal validity to signatures made by electronic means, provided they guarantee signer identification and document integrity. Signater supports all three modalities and operates in full compliance with this legislation and ICP-Brasil standards.
9 out of 10
companies want to reduce paper volume in their daily operations
Source: Serasa Experian
Beyond financial savings, the transition to electronic signatures generates significant environmental impact. Signater maintains the Sustainability Seal through Stripe Climate, allocating 1% of revenue to carbon removal initiatives. Each digitally signed document means less paper, less transportation, and fewer emissions — a choice that benefits both business and planet.
75%
reduction in logistics costs after implementing electronic signatures, eliminating travel, printing, and physical storage
Source: TecnoSpeed
Comparison Summary
| Feature | Signater | ClickSign |
|---|---|---|
| Users | Unlimited on all plans | 5 to 10 included (R$ 15/extra) |
| Included in all plans | Paid per send, available from Plus | |
| Selfie with liveness detection | Included in all plans | Paid per use, available from Plus |
| Multi-language | 6 native languages | Not available |
| Dark mode | ||
| Webhooks with automatic retry | ||
| White Label | Complete on Enterprise plan | Limited |
| API Sandbox | Included in Business plan | Not available |
| Encrypted vaults | ||
| PIX authentication | Available on Business plan | Not available |
For startups and early-stage companies, Signater offers the Signater for Startups program, with 50% off for 3 years for those just getting started who need a professional solution without compromising runway. It's proof that scaling doesn't have to mean spending more — and that investing in signing infrastructure from day one avoids rework when operations grow.
The choice of an electronic signature platform impacts not just finances, but the entire operational chain. Processes that once took days with notaries, couriers, and notarization are now completed in minutes, with legal validity guaranteed by Brazilian law. The sooner your company makes this transition, the greater the accumulated competitive advantage.
Frequently Asked Questions
What is the main difference between Signater and ClickSign?
Signater offers unlimited users on all plans, while ClickSign limits the number of users and charges R$ 15 per additional person. Additionally, WhatsApp and SMS are included in Signater, while ClickSign charges per send.
Does ClickSign charge for additional users?
Yes. ClickSign limits the number of users per plan and charges R$ 15 per month per additional user. On Signater, all plans include unlimited users at no extra cost.
Does Signater have legal validity like ClickSign?
Yes. Signater operates in compliance with Law 14.063/2020 and supports the three levels of electronic signature — simple, advanced, and qualified — ensuring legal validity throughout Brazil.
Can I migrate from ClickSign to Signater?
Yes. Migration can be done at any time. Signater offers support in Portuguese to help with the transition, including API and webhook integration setup.
Does Signater include selfie with liveness detection?
Yes. Selfie with liveness detection is included in all Signater plans at no additional cost. On ClickSign, this feature is only available from the Plus plan.
Conclusion
ClickSign advertises competitive prices, but the extras add up: additional users at R$ 15/mo, WhatsApp charged per send, and selfie restricted to more expensive plans. For a team of 15 people with moderate notification usage, the real cost can be significantly higher than the base plan price.
Signater includes everything from day one: unlimited users, WhatsApp, SMS, selfie with liveness detection, 6 languages, dark mode, encrypted vaults, and webhooks with automatic retry. No billing surprises, no hidden fees. See our plans and see for yourself.