The rules of the Signater Reseller Program: how managed accounts and White Label work, who answers to the end customer, what happens on unlinking, and how data is handled.
Last updated on September 8, 2026
These Reseller Program Terms ("Terms") govern participation in Signater's reseller program (the "Program"), operated by the Signater entity corresponding to the Reseller's account jurisdiction under clause 2 of the Terms of Service — Signater LLC or Signater Tecnologia Ltda, registered under Brazilian CNPJ no. 50.348.626/0001-61 ("Signater").
By creating Managed Accounts or using the Platform's reseller features, the Reseller declares that it has read, understood and fully accepted these Terms, which supplement Signater's Terms of Service, Data Processing Agreement (DPA), Privacy Policy and Data Retention and Storage Policy.
The Program allows the Reseller to offer the Platform to its own customers under its own brand, through Managed Accounts created and administered from its Primary Account, on the conditions described below.
For the purposes of these Terms, the following capitalized terms have the meanings set out below:
Capitalized terms not defined here have the meaning given to them in the Terms of Service.
2.1 Participation in the Program requires an active Primary Account on a Plan that includes the managed-accounts and White Label features, as listed in the current catalog on the Pricing page — currently the Enterprise Plan. Enrollment takes place, and these Terms are accepted, when the Reseller creates its first Managed Account or activates the White Label features.
2.2 The Reseller undertakes to provide true, complete and up-to-date information about itself and about the End Customers it registers, and to keep that information current throughout its participation.
2.3 Signater may refuse, suspend or terminate participation in the Program in the event of false information, risk of fraud, breach of these Terms or of the Terms of Service, or use of the Platform contrary to the law.
3.1 The Reseller is an independent contractor. Participation in the Program creates no employment, corporate, agency, franchise, mandate, representation or exclusive distribution relationship between the Reseller and Signater.
3.2 There is no exclusivity for either party. Signater may admit as many Resellers as it wishes, in any territory, and may market the Platform directly, including in the same market, segment or region in which the Reseller operates. The Reseller, in turn, may market third-party solutions, including competing ones. Any exclusivity depends on a specific written agreement between the parties and does not arise from these Terms.
3.3 The Reseller may not undertake obligations on Signater's behalf, provide warranties on its behalf, or represent it before third parties. All costs of the Reseller's operation — sales, support, billing and marketing — are borne solely by the Reseller.
4.1 The Reseller creates Managed Accounts from the Primary Account by entering the End Customer's details. Each Managed Account is an autonomous account on the Platform, with its own Plan, Envelope balance, users, settings and Document library.
4.2 The End Customer is the holder of the Managed Account and, under the Terms of Service, the Customer of that account. The Documents, the signatures and the evidence supporting them belong to the End Customer. The link to the Reseller is a management and commercial arrangement, and does not transfer ownership of the account or of its library to the Reseller.
4.3 From the Primary Account, the Reseller sees administrative information about each Managed Account: account name, creation date, number of active users, contracted Plan and billing cycle, whether an invoice is outstanding, and whether tax invoices are issued for it. That view grants no access to Documents, Envelopes or Signer data.
4.4 From the Primary Account, the Reseller may administer each Managed Account — including contracting, changing or canceling the Plan, managing payment methods and invoices, inviting, activating and deactivating users, assigning account ownership, and applying White Label and signature-seal settings.
4.5 Signater's support chat is disabled by default in Managed Accounts. The Reseller decides, for each account, whether to enable it.
5.1 The Reseller's user who creates a Managed Account is registered as an administrator user of that account. This is intentional and necessary to provide the management service: it is what allows the Reseller to configure the account, prepare it for use and provide first-level support to the End Customer. For as long as that remains the case, the Reseller's user has full access to the account, including the Documents stored in it.
5.2 The Reseller may reduce that access: once a user of the End Customer has been registered and assigned ownership of the account, the Reseller's user can then be deactivated, losing direct access to the Managed Account and its library.
5.3 Even so, the Reseller retains the ability to administer the Managed Account from the Primary Account for as long as the link exists — which includes inviting new users and reactivating deactivated users, including its own. That ability is inherent to the managed-accounts model: while the link exists, the Reseller may at any time restore access to the Managed Account and its library.
5.4 The Reseller is solely responsible for informing the End Customer, clearly and in advance, about the access described in this clause, for obtaining any authorizations required, and for limiting that access to what is strictly necessary to provide its service. Signater does not mediate that relationship.
6.1 While the Plan that includes them is in force, the White Label features allow the Reseller to customize the Platform and the Managed Accounts with its brand, colors, logo, own domain, own email server, own anti-bot verification and own digital certificate for sealing Documents.
6.2 These features constitute a limited, revocable, non-exclusive and non-transferable license to customize and commercialize, valid only while the Plan that includes them is in force. They transfer to the Reseller no right over Signater's brand, software, code or any other intellectual property asset.
6.3 When using its own domain, email server or digital certificate, the Reseller declares that it owns or is authorized to use those assets and is fully responsible for their configuration, validity and security.
6.4 When the Plan that enables White Label ends — by cancellation, non-payment, non-renewal or migration to a Plan that does not include it — the White Label features stop being applied immediately, in the Primary Account and in the Managed Accounts, which then display Signater's visual identity. The Reseller's own domain keeps responding, with that same identity, until it is removed from the infrastructure — which Signater may do at any time once the Plan has ended, without prior notice. After removal the address no longer responds, and the account is reached through app.signater.com. It is for the Reseller to inform its users and End Customers of the change of address and to adjust its domain's DNS records. Documents already sealed with the Reseller's own certificate remain unchanged; subsequent Envelopes are sealed with the Platform's seal.
6.5 Limits of customization. Signater uses reasonable efforts to present the Platform under the Reseller's brand on the surfaces that End Customers and Signers see, and provides the features described in clause 6.1 for that purpose. Even so, it cannot be complete, and the Reseller acknowledges that Signater's identity may still be visible, including:
Failures of that kind must be reported to Signater through the support channels; Signater treats them as defects and uses reasonable efforts to correct them. Signater does not warrant that the Platform is undetectable by End Customers or Signers, and the Reseller must take that limit into account when presenting its service, subject to clause 8.3.
6.6 White Label is the customization the Platform offers, within the limits of clauses 6.1 and 6.5. Requests for new features or for specific customizations — whether from the Reseller or from its End Customers — are received as suggestions: they place Signater under no obligation to build them and create no expectation as to timing or exclusivity over whatever is built. The Platform is offered on a standardized basis to all Customers, and its features, priorities and roadmap are defined by Signater alone, except where Signater expressly commits otherwise in a specific written proposal or agreement. Clause 8.3 applies in any event.
7.1 The Primary Account follows the current catalog on the Pricing page.
Managed Accounts do not follow that catalog. They follow conditions specific to the Program, which Signater communicates to the Reseller in writing before purchase and shows on the Platform when each Managed Account is created. The available Plans, their features and their Envelope packages are the same; what differs are the prices and the annual discount terms. The Pricing page catalog applies to a Managed Account again only after unlinking, as set out in clause 11.2.
7.2 The Reseller is responsible for paying Signater for the Plans of the Managed Accounts it contracts, whether or not it receives payment from the End Customer.
7.3 The Reseller freely sets the price and conditions it offers to its End Customers, and is fully responsible for that pricing, for issuing its own tax documents and for complying with the law applicable to its operation.
7.4 Signater may adjust the prices applicable to the Program upon 30 (thirty) days' prior notice, by email or notice on the Platform, subject to clause 5.6 of the Terms of Service. If the Reseller disagrees, it may cancel the Plans before the next renewal.
7.5 Where an invoice is outstanding, Signater may, at any time and regardless of prior notice or a cure period: restrict or suspend features of the Primary Account and of the Managed Accounts; disable the White Label features; unlink Managed Accounts, with the effects of clause 11.2; and cancel the subscriptions the Reseller is responsible for paying.
Non-payment may also lead the payment processor to cancel the subscription under its own retry rules. Once a subscription is canceled, for any reason, the corresponding account is migrated to the Free Plan and, under the Terms of Service:
These effects apply to the account that holds the canceled subscription — the Primary Account or the Managed Account, as the case may be. Loss of the Primary Account's Plan disables the White Label features in every Managed Account immediately, as set out in clause 6.4, regardless of unlinking.
Signater may condition re-contracting and the restoration of features on payment of outstanding amounts. The Reseller is responsible for informing its End Customers about the effects of this clause.
7.6 The commercial conditions of the Program communicated to the Reseller are confidential, under the confidentiality clause of the Terms of Service, and must not be disclosed to End Customers or third parties by either party.
8.1 The Reseller is solely responsible to its End Customers for the offer, the contract, pricing, billing, first-level support and all the terms it sets, as well as for the legal compliance of its operation. Signater has no contractual relationship with the Reseller's End Customers while the link lasts, except for the relationship arising from the Terms of Service in their capacity as holders of the Managed Accounts.
8.2 The Reseller must maintain, with each End Customer, its own instruments governing the provision of its service, the processing of personal data and the consequences of termination, subject to clauses 5 and 11 of these Terms.
8.3 The Reseller may not promise End Customers features, deadlines, service levels or warranties that the Platform does not offer, nor present the Platform as its own development beyond what the White Label features allow.
8.4 Signater provides support to the Reseller, in the Primary Account, according to the contracted Plan. Support to End Customers is the Reseller's responsibility, except in Managed Accounts where it chooses to enable Signater's support chat.
9.1 With respect to the Documents and Signer data of each Managed Account, the End Customer is the controller and Signater is the processor, under the Data Processing Agreement (DPA), which forms part of the Terms of Service.
9.2 The Reseller is the controller of the personal data it processes in its own operation — registration, commercial relationship and billing of End Customers — and is responsible, in the capacity that data protection law assigns to it, for the processing it carries out when accessing Managed Accounts under clause 5.
9.3 The Reseller must enter into, with each End Customer, the data protection instruments applicable to its role, give data subjects the information it is responsible for giving, and respond to the requests addressed to it.
9.4 Where the Reseller requires, or instructs End Customers to require, identity verification steps involving sensitive personal data — selfie, liveness check or a photo of an identity document with facial biometrics — clause 7.5 of the Terms of Service applies: responsibility for adequacy, proportionality and legal basis lies with whoever configures the requirement.
9.5 The security measures, subprocessors, international transfers, incident notification and retention periods are those described in the DPA, on the Subprocessors page and in the Data Retention and Storage Policy, and apply equally to Managed Accounts.
10.1 While the Managed Account is linked to the Reseller, Signater will not approach the corresponding End Customer commercially with the aim of converting it into a direct customer of the Platform. Signater's communications with that account are limited to what is necessary to operate the service, to security, to compliance with legal obligations and to support, where enabled.
10.2 Once the link is undone, for any reason and under clause 11, the account becomes a direct Signater account and the commitment in clause 10.1 ceases: Signater begins to maintain its own communication and commercial relationship with the holder of that account.
10.3 Nor may the Reseller, while participating in the Program, present itself to End Customers as the owner, developer or rights holder of the Platform beyond what the White Label features allow.
11.1 The link between a Managed Account and the Reseller ends: (a) by an act of the Reseller, at any time, on the Platform; or (b) by an act of Signater, at any time, when the Primary Account ceases to hold a Plan that includes the managed-accounts features — by cancellation, non-payment, non-renewal or migration to a lower Plan —, in the circumstances set out in clause 7.5, or upon termination of participation in the Program.
Unlinking is not automatic: it always results from an act of the Reseller or of Signater. Deactivation of the White Label features, by contrast, is immediate and requires no action, as set out in clause 6.4 — so a Managed Account may start displaying Signater's visual identity before it is unlinked.
11.2 Once the link is undone, the following effects apply immediately to the Managed Account:
11.3 The Reseller is responsible for informing its End Customers in advance about the effects of this clause, in particular the change of visual identity, the end of the paid period and, where applicable, the change of access address provided for in clause 6.4.
11.4 The Reseller's users who remain registered in the Managed Account after unlinking remain users of that account, with the access their role grants them. Signater does not remove them automatically. The Reseller must remove them when the service ends, and the End Customer, as account holder, must review and deactivate the users of its account.
11.5 The linking and unlinking of each Managed Account are recorded in Signater's systems, identifying the responsible account and the date of the act.
12.1 The Reseller may identify itself as a Signater partner and use the materials Signater makes available for that purpose, subject to the brand usage guidelines. Any other use of Signater's trademarks, logos or distinctive signs requires prior written authorization.
12.2 The Reseller authorizes Signater to cite its name and brand as a partner in institutional materials, and may revoke that authorization at any time by written notice.
12.3 The provisions of the Terms of Service on intellectual property, acceptable use and confidentiality apply to the Program.
13.1 These Terms have no fixed term and remain in force for as long as the Reseller maintains a Primary Account on a Plan that enables the Program's features.
13.2 The Reseller may end its participation at any time, by canceling the Plan on the Platform or unlinking its Managed Accounts, without penalty, subject to the effects of clause 11.
13.3 Signater may terminate the Program, or a Reseller's participation, upon 30 (thirty) days' prior notice, by email or notice on the Platform. At the end of that period, the link to all of the Reseller's Managed Accounts ceases, and the effects of clause 11.2 apply to each of them. During the notice period, the Reseller may unlink the accounts, inform its End Customers and organize the transition of its service.
The notice period does not apply in the event of a breach of these Terms or of the Terms of Service, fraud, risk to the security of the Platform or of third parties, or a legal order, in which cases termination may be immediate.
13.4 Termination does not affect obligations accrued up to that point, nor the Documents and evidence already produced in the Managed Accounts.
14.1 The exclusions and the limitation of liability set out in the Terms of Service apply to the Program, including as to indirect damages and lost profits, and the cap set at the total amount actually paid by the Reseller to Signater in the 12 (twelve) months preceding the event.
14.2 The Reseller will indemnify and hold Signater harmless from losses, damages and reasonable expenses and costs, including attorneys' fees, arising from third-party claims — including End Customers, Signers and authorities — relating to: (a) conditions, promises or warranties offered by the Reseller beyond what these Terms provide; (b) the Reseller's access to Managed Accounts under clause 5; (c) the absence of the instruments required by clause 8.2; or (d) breach of these Terms, of the Terms of Service or of the law by the Reseller.
15.1 Signater may update these Terms at any time. Material changes will be communicated with reasonable notice, by email or notice on the Platform. Continued use of the Program's features after the changes take effect constitutes acceptance. The current version is always available at signater.com/reseller-terms/.
16.1 These Terms are governed by the same law and subject to the same venue as the Terms of Service, according to the contracting entity: the laws of the State of Florida and the venue of Miami-Dade County for Signater LLC; Brazilian law and the venue of Barueri, State of São Paulo, for Signater Tecnologia Ltda.
16.2 In the event of a conflict between these Terms and the Terms of Service, these Terms prevail as regards the Reseller Program specifically; on all other matters, the Terms of Service prevail. The Data Processing Agreement prevails as regards the processing of personal data.
16.3 Questions about these Terms and legal requests may be sent to [email protected]. For commercial matters relating to the Program, use [email protected].